Peak season, not systems to blame for Buitepos chaos![]()
The home affairs ministry denies that the new biometric immigration systems are to blame for the chaotic conditions reported at the eastern Buitepos border post over the festive season.
Home affairs spokesperson Salome Kambala told Namibian Sun yesterday that the ministry was notified in December of the long queues and complaints at the Buitepos border post, but said the long delays were simply related to peak travel season.
“The problem is attributed to peak traveller numbers and it has nothing to do with the machines or the system. It is just the pressure of travellers who are travelling over this holiday season that caused it.”
In December, some claimed that they were forced to wait from about two to seven hours at a time to have their paperwork processed, and that the Buitepos border post can only process two persons at a time as it is equipped with only two terminals.
About a week before Christmas, an estimated 60 to 80 vehicles stood in line to cross on a Saturday and as many as 100 people were still waiting to have their passports processed close to midnight, it was reported.
One woman reportedly momentarily lost consciousness after standing in line for hours, with no seating available and complaints of unkempt toilet facilities were also received.
The chaos was blamed by most on border post personnel who were not prepared for the high influx of people and the new biometric systems.
However, Kambala emphasised that the new “system is excellent and working very well. It is not the system that is not functioning; it is the pressure of people coming in and people going out.”
She added that the ministry “kindly requests the public to bear with us. By next week, we won't hear any more complaints, because the holiday period is over.”
A Namibian, who declined to be named, however said the fact that home affairs did not prepare for the increase in traffic and the inevitable delays were an embarrassment for Namibia and bad for tourism.
Kambala added that immigration officials were sufficiently trained on the system last year and that new appointments or overtime did not fit budgetary constraints.
“There is no need for extra training of our immigration officials. They know their job,” she said.
She added that in terms of manpower as “with the economic situation we try to avoid overtime these days … and if government says we must cut costs how will we pay if we appoint more people.”
She said overall the ministry tries “our level best to manage with the officials who are on duty. Some of them do sometimes sacrifice vacation to manage the border posts.”
In an SMS sent to Namibian Sun's sister publication, Republikein, a frustrated Namibian who experienced several long hours at the border post, wrote: “The chaos at the border post is something to scream about. The ministry of home affairs is hurting Namibia's image, especially its tourism image.” Another reader wrote that the lack of service at the border post is a red sign for visitors.
“We are chasing away tourists!”
However, Kambala told Namibian Sun yesterday that in comparison to many other countries on the continent “Namibia's borders are very well managed. We never hear stories where people are forced to sleep at the border. In many African countries people sleep at the borders waiting to be able to cross.”
She said the ministry can guarantee that “no matter how long it takes, everyone will be cleared” but urged for patience.
She also noted that custom services and police checks at the border posts can add to waiting times.
Namibian Sun was informed by a Namibian who witnessed some of the chaos over the festive season that people were only spared having to sleep at the border post after the new system was ditched.
“They often had to simply skip the new protocols and just stamp passports like before to allow everyone to pass through before the offices closed.”
He added that the ministry “does not grasp that these visitors help to pay their salaries. They play a big role in bringing money into the country. They made absolutely no provision to be able to efficiently deal with the influx over the festive season.”
Gitta Paetzold of the Hospitality Association of Namibia (HAN) said the news of fresh chaos erupting at border posts is disappointing and is harmful for the country's tourism image.
She added that the issue of money as an excuse for a lack of organisation and efficiency is not acceptable.
“It is a matter of cooperation and communication,” she said, explaining that other tourism stakeholders should be consulted on important issues affecting tourism. She said the ministry of home affairs is a critical tourism development partner whose role in welcoming tourists to the country is crucial.
She added that the country's tourism sector is working hard to polish its image as a prime tourism destination, and professional services and service delivery is not only important at accommodation but also at the entry and exit points of the country.
JANA-MARI SMITH