From teacher to tourism tycoon

B7: Over 21 years Gondwana has created one of the largest privately protected areas in Africa, the 127 000 hectare Gondwana Canyon Park; established 14 lodges countrywide and The Delight Hotel in Swakopmund; grown its staff complement to over 600 people; and welcomed two million guests who have walked through its doors. How did you manage to motivate 600 staff members to deliver such excellent service?
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